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Customer Service

How to contact us
» Phone: 203-656-3049
» Reach us through our Contact Us form or by email:

Shipping and Returns
» Shipping
» Return and exchange policy

» Sales tax
» Payment Methods
» International orders

ShippingBack to top ships FedEx 2-day express starting at $12.50, and smaller items are shipped via US Postal Service priority mail starting at $8.50. The shopping cart will automatically calculate the appropriate shipping cost.
Knitting Bag

Return and exchange policyBack to top

To achieve the highest customer satisfaction, we are happy to offer a full refund on all products returned within 30 days of the date the item was shipped. Returned items must be unused. " Unused" means that yarn packages are unopened, and that the yarn (ball, skein or hank) is intact and has the wrapper or label intact. We cannot accept a return of any item with any indication that it has been used.

In addition, returned items must be accompanied by their original documentation. All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.

Here is the simple process for returning an item to LLC:
  1. Contact us at 203-656-3049, and we will authorize your return with a return authorization number. This number must be written on your original invoice and on the shipping label.
  2. Repack the product in its original packaging materials
  3. Return to: LLC 1829 Boston Post Road Darien, CT 06820
  4. Ship your return prepaid and insured for the full purchase price by a trackable carrier such as the US Post Office, UPS, or Federal Express. LLC will not accept any item that is not returned in the manner set forth above.

Sales taxBack to top

A sales tax of 6.00% is added to all orders shipped to Connecticut addresses. Sales tax is not charged on shipments to gift recipients outside Connecticut

Payment methodsBack to top LLC accepts VISA, MasterCard and American Express credit cards. We do not accept cash, checks or CODs.

International ordersBack to top

We currently do not process orders for international shipments via the e-Commerce shopping cart, but it is possible to email your request to , and we will review your request and provide estimated shipping charges.

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